The ABC's of Processing ACH Exceptions (Returns)

Doing ACH Returns can be confusing and frustrating. Each day in ACH operations, there are Entries that need to be returned, whether it’s NSF, Stop Payment, unauthorized or even authorization revoked. This session will identify the Rules and take the confusion and frustration out of doing ACH returns and remaining in compliance with the NACHA Operating Rules. Same Day ACH (SDA) has also changed the ACH Return process (if you select to do your returns same day as settlement date), this session will include discussion outlining the details on “faster returns”.

Recorded Version

1x Person - Unlimited viewing for 6 Months (For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My Account Section
Last Recorded Date: Feb-2020

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days
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Why Should You Attend:

Beginning with defining the commonly used ACH Return Reason Codes, while outlining the specifics when returning ACH Entries with regards to timing and any necessary paperwork that needs to be included will be covered int his 60-minute session.

Included will be providing details on the opportunity available for “Faster Returns” should the RDFI choose to do ACH Returns on the same day as settlement date, with the details on the entire Return, Dishonored and Contested Dishonored Return process.

Using examples to describe the Stop Payment process for both consumer and corporate accounts and comparing to returning an unauthorized transaction. And lastly, the steps to the entire ACH Return Process – defining each step to remain in compliance with the NACHA Operating Rules.

Common ACH Return Reason Codes will be discussed with time-frames, paperwork needed and any other details pertinent when processing the ACH return Entry. Examples to outline the process will help bring the learning home.

Areas Covered in the Webinar:
  • Describing the ACH Return Process in Detail
  • Overview on the timing for General Returns and Extended Returns
  • Dishonored Returns and Contested Dishonored Returns
  • RDFI Warranties when doing Extended Returns
  • Timeframes for each step of the ACH Return Process
  • How Same Day ACH (SDA) affects the ACH Return process
Who Will Benefit:
  • Financial Institution Professionals (New/Current Operations Staff)
  • Banking Operations Managers and Staff
  • Compliance and Risk Professionals
  • Treasury Management Professionals
  • Aspiring and Current AAPs (Accredited ACH Professionals)
  • Company / Business Owners (Originators)
  • Banking Managers/ Supervisors
  • Audit Personnel
Instructor Profile:
Donna K Olheiser Donna K Olheiser

Owner, Dynamic Mastership, LLC

Donna founded Dynamic Mastership, LLC in December 2014 in an effort to utilize her 24+ years’ experience in the financial services industry, by sharing her passion for training financial institutions and organizations on the Rules and processes for electronic payments (with her specialty being ACH payments). She holds the Accredited ACH Professional (AAP) designation (achieved in 2004). Donna’s experience before founding Dynamic Mastership, includes 9 years' serving as the Education Service Director at a Regional Payments Association (RPA), where she managed and facilitated the entire Education program for nearly 800 financial institution members. Prior to that, Donna spent 14 years with the Federal Reserve Bank of Minneapolis in various departments, where she started her training career as the Training and Development Specialist in 2003.

Donna is a certified Master Trainer who continually uses her extensive knowledge, experience, enthusiasm and passion for transferring payment processing details, while using the adult learning theory is remarkable! Her training style has helped many payment professionals remain consistently informed of the NEW and ever-changing NACHA Operating Rules and explaining how the Rules apply when performing daily operational tasks including complex return and exception processing. She incorporates scenarios and examples in her detailed training, so the Rules are easy to comprehend and apply to real-life day-to-day ACH processing. Donna's ability to engage the learner through the entire training event helps the adult learner apply what they've learned during and after each training session.

Topic Background:

This webinar is designed to outline compliance with ACH Returns and help take the “confusion” out of doing ACH Returns. Identification of the ten most commonly used Return Reason Codes and their timeframes will be discussed. The Return process can be complicated, this session will include details on when, how, and why when doing Returns to remain in compliance with the NACHA Operating Rules. Included will be an overview on the “entire” Returns Process (including timeframes and Return Codes), from your General Returns to Extended Returns, Dishonored Returns, Contested and Corrected Dishonored Returns. The ACH Return process – will be explained utilizing multiple examples to demonstrate.

Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. TrainBanking would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-771-6965 (Toll Free).

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